Return & Refund Policy

ManCaveHut Return & Refund Policy

Important Notice About Personalized Products

Please note: Every item from ManCaveHut is custom-made and personalized to your order specifications.
Because of this, we cannot accept returns or cancellations once production has started — unless the item arrives damaged, defective, or with a manufacturing error.
Please double-check your order details (size, color, design, spelling, etc.) before confirming checkout.

Quick Overview

  • Return Window: 30 days from delivery (or 60 days from order date)

  • Response Time: Within 1 business day

  • Replacement Time: 7–9 business days

  • Refund Processing: 2–7 business days

Eligible Returns

We accept returns or replacements only for:

🧵 Manufacturing Defects

  • Print quality errors or misalignment

  • Stitching or material flaws

  • Incorrect measurements

📦 Shipping Damage

  • Damaged packaging

  • Product broken or wet upon arrival

🚚 Wrong or Missing Items

  • Wrong product or size sent

  • Incorrect print or design delivered

🎨 Quality Issues

  • Color drastically different from display

  • Material significantly below expected quality

How to Request a Return

  1. Document the Issue

    • Take 3 clear photos: full product (front & back), packaging with shipping label, and close-up of the issue.

    • Optional: short video clip if relevant.

  2. Contact Us

    • Email: cs@mancavehut.com

    • Include your order number, photos/videos, and a short description.

  3. Resolution

    • Our team will respond within 1 business day with options for refund or replacement.

Refund Guide

💰 Partial Refunds (based on issue severity)

Issue Type Refund Amount
Minor print or color variation 30%
Slight size deviation 40%
Small material defect 50%

⚙️ Processing Fees (for customer-initiated changes)

Order Value Fee
Under $50 10%
$50–$100 15%
$100–$200 20%
Over $200 25%

No processing fees apply for verified company errors.

VIP Customer Benefits

🦌 Gold Members (5+ Orders)

  • Priority handling

  • Reduced processing fees

  • Free express shipping for replacements

🦅 Platinum Members (10+ Orders)

  • No processing fees

  • 24/7 priority customer support

  • Free premium shipping on all orders

International Orders

  • Additional review time: +5 business days

  • Refund processing: +3–5 business days

  • Customs duties and taxes are non-refundable

Anti-Fraud Policy

ManCaveHut reserves the right to:

  • Verify return claims

  • Request additional evidence

  • Decline fraudulent or inconsistent requests

  • Pursue legal action in extreme cases

FAQs

Can I return if I change my mind?
→ No. Personalized items are final sale unless defective.

How long for a replacement?
→ 7–9 business days after approval.

How do I know if my return is approved?
→ You’ll receive a confirmation email within 1 business day.

What if my package is lost?
→ If tracking shows no updates for 14+ days, we’ll issue a replacement at no charge.

Can I cancel my order?
→ Within 24 hours: full refund.
→ After 24 hours: 50% fee.
→ After production begins: not eligible.

Contact Information
📧 Email: cs@mancavehut.com
🕒 Support Hours: Monday–Sunday, 8:00 AM – 6:00 PM (MST)